🔒 Data Protection

ak999 Privacy Policy

This policy explains clearly how ak999 collects and protects your personal information. Your data is a responsibility we take seriously.

Protecting the personal information of every player who accesses the ak999 platform is one of our core responsibilities. This Privacy Policy sets out in detail what information we collect, how we use it, who we share it with (or keep it from), and what rights you have regarding your own data.

By reading this policy and continuing to use the ak999 platform, you are considered to have agreed to the terms contained in it. If you do not understand any part of the policy or have further questions, you can reach us at any time via our 24/7 Live Chat or at [email protected].

Last updated: 30 October 2026

Types of Information We Collect

When you open an account and use our services on ak999, we collect the following types of information.

1.1 Information You Provide

  • Name and date of birth (to verify that you are 21 or older)
  • Username and information provided at registration
  • Contact details — email address
  • Payment information (KBZPay number, Wave Money number, AYA Pay number — used only for deposit and withdrawal transactions)
  • Any communication records you send us relating to your use of our services

1.2 Automatically Collected Information

  • Technical information related to IP address and device type
  • Browser type, language settings and operating system
  • Play history on the platform, games played, play time and play patterns
  • Deposit, withdrawal and financial transaction records
  • Session cookies and record tokens
  • Platform access date/time records (including Myanmar Standard Time)

1.3 Information Received from Third Parties

We only accept identity verification records that you submit yourself for account verification (KYC). We do not automatically collect information from third-party social media connections.

How We Use the Data We Collect

The personal information we collect is used only for the following purposes—

  • Account Creation and Management — To handle the processes of opening, verifying and closing your account.
  • Financial Transactions — To manage deposit, withdrawal and money transfer records. To verify compliance with the minimum deposit of 3,000 Ks and minimum withdrawal of 30,000 Ks requirements.
  • Service Improvement — To analyse player behaviour and improve the gaming experience through data analysis.
  • Responsible Gaming Oversight — To identify problem gambling patterns and provide assistance where needed.
  • Security and Fraud Prevention — To protect against unauthorised access, financial fraud and information theft.
  • Legal Compliance — To fulfil KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements that we are legally obligated to carry out.
  • Transaction Notifications — To notify you about services you have requested, financial transactions and account changes.
  • Customer Service — To reference your communication history when providing support through 24/7 Live Chat.

We will not sell or rent your data to third parties for our own commercial promotion outside of the purposes stated above.

Data Sharing with Third Parties

We only share personal information with third parties directly involved in our operations, and we require that they have confidentiality obligations consistent with this policy.

Cases Where Sharing May Occur

  • Payment Service Providers — Only the financial information strictly necessary to process deposits and withdrawals with KBZPay, Wave Money and AYA Pay.
  • Technology Providers — Companies that support us in operating platform servers, databases and security checks.
  • Legal Requirements — Information that must be disclosed for applicable legal instructions, court orders or legal proceedings.
  • Fraud Prevention — Cases involving cooperation with financial crime prevention or AML investigation bodies.

Outside of the cases listed above, we will not share your data with any third-party advertising companies, data brokers or other organisations for any reason.

Cookies and Tracking Technology

ak999 uses cookies and similar tracking technologies to improve your browsing experience and keep the platform running smoothly.

Types of Cookies Used

  • Essential Cookies — Required for login session management, account security tokens and financial transaction verification. Blocking these cookies will prevent the platform from functioning properly.
  • Performance Cookies — Used to collect performance metrics to understand which areas of the platform are used most and to improve the service.
  • Functional Cookies — Used to remember language settings and platform preferences.

Managing Cookies

You can delete or block cookies from your computer browser settings, but note that this may affect how the platform works. If essential cookies are blocked, you will no longer be able to log in.

Data Retention and Deletion

We will retain data until its purpose is fulfilled or until the legally required retention period has passed.

Retention Policy

  • Data of active account holders is kept for as long as the account remains open.
  • After an account is closed, financial records are retained in accordance with AML/KYC legal requirements.
  • Customer contact records for resolving service issues are retained for a reasonable period after the relevant matter is closed.
  • Data that no longer needs to be retained is removed via secure deletion.

If you wish to request deletion of your data, please contact [email protected]. Your request will be reviewed and processed unless it conflicts with legal requirements.

Data Security Measures

To protect your personal information, ak999 has put in place the following technical and organisational security measures—

  • SSL/TLS Encryption — All data transmitted between the platform and your device is protected with SSL encryption.
  • Database Protection — Databases are protected with strict access controls and encryption at rest.
  • Network Security — Firewalls, an intrusion detection system (IDS), and DDoS protection are all in place.
  • Access Control — Our staff are only granted access to data that is directly relevant to their role; all other data is protected.
  • Software Patching — Our servers and software are regularly updated to close security vulnerabilities.
  • Staff Training — All staff are required to attend training on personal data protection and related conduct standards.

While these measures represent our best efforts, we cannot guarantee that transmissions over the internet are 100% secure. We therefore encourage you to protect your account with a strong password.

Players' Data Rights

Every player using the ak999 platform has the following rights regarding their personal information—

  • Right of Access — The right to request and view the data we hold that is related to you.
  • Right to Rectification — The right to request correction of personal information that is inaccurate or incomplete.
  • Right to Erasure — The right to request deletion of your data in cases where doing so does not conflict with legal requirements.
  • Right to Restriction — The right to request that we limit how we handle your data (for example, to pause processing while data is under review).
  • Right to Object — The right to object to certain types of data processing that are not strictly necessary.
  • Right to Data Portability — The right to request that certain data we hold about you be provided in a readable format.

To exercise any of these rights, please send an email to [email protected]. We will review your request and respond with prompt action.

Protection of Users Under 21+

ak999 services are for adults aged 21 and over only. We do not knowingly collect personal information from anyone under 21. If our checks reveal that data has been collected from a player under 21, that data will be deleted immediately and the account will be closed.

If a parent or guardian becomes aware that a child under 21 is accessing this platform, please notify us immediately at [email protected].

Policy Amendments and Updates

We may revise this Privacy Policy from time to time. When changes are made, we will update the "Last Revised" date on this page and notify players through their accounts in an appropriate manner.

If you continue using the platform after any updates are published, you will be considered to have accepted the revised policy. If you have any questions about policy changes, you can contact our customer service team.

For data protection enquiries, contact us

If you have any questions, issues or requests regarding this Privacy Policy, you can reach us through the following—

When submitting data requests (access, correction or deletion), we may ask you to verify your account identity. Please understand that this is a necessary step to protect your data.

Privacy Protection FAQs

No, never. ak999 will not sell or share your personal information with third-party advertising companies, data brokers, or internet marketing companies in any form. Data is only shared with third parties when strictly necessary to process financial transactions or meet legal obligations.

You can send a data access request to [email protected]. After we verify your account, we will respond with details of the data we hold about you. You can also make a request via 24/7 Live Chat on the platform.

Financial transaction data is retained in line with AML/KYC legal requirements. Once your account is closed and the legally required retention period has passed, this data will be securely deleted. Data that is no longer required by law is deleted immediately.

Gaming history is not shared with third parties except when required to fulfil legal obligations (for example, AML checks). Our staff may access it for internal analysis, but they are bound by strict data protection obligations.

Yes, you can. Contact [email protected] to submit a data deletion request. However, financial transaction records cannot be removed until the legally required retention period has expired due to AML/KYC requirements. Other data (such as communication records) will be processed promptly once the request is verified.

We use session cookies essential for the platform to function properly (login session maintenance and security), performance monitoring cookies, and preference-saving cookies. We do not use advertising or third-party tracking cookies. You can manage cookies through your browser settings.

If a data breach occurs, we will detect it immediately and notify affected players without delay. We will investigate the incident, take steps to prevent recurrence, and put measures in place to limit the potential exposure of data as much as possible.